Czech Speaking Technical Support for Customers - Athens, Greece

Join Patrique Mercier Recruitment JP as a Czech Speaking Technical Support Specialist in the vibrant city of Athens, Greece! This exciting opportunity allows you to work for a renowned company while immersing yourself in the rich history and culture of Greece. As a key member of our support team, you will assist Czech-speaking customers with various technical inquiries related to top-tier technology products and services. Enjoy the chance to develop your skills in a collaborative environment dedicated to providing excellent customer support. If you're ready for a new adventure in Greece, we want to hear from you!

Responsibilities

• Provide outstanding technical support to Czech-speaking customers through various communication channels including phone, email, and chat.
• Diagnose and troubleshoot technical issues efficiently and effectively.
• Collaborate with engineering teams to escalate more complex technical challenges.
• Accurately document all customer interactions and technical issues in the CRM system.
• Participate in ongoing training to improve product knowledge and customer support skills.
• Gather customer feedback to contribute to the enhancement of support processes and customer satisfaction.
• Assist in the onboarding of new team members when needed.

Requirements

• Fluency in Czech and English, both written and spoken.
• Strong technical aptitude and effective problem-solving abilities.
• Excellent communication and customer service skills.
• Previous experience in technical support or a related field is preferred but not required.
• Ability to learn quickly about new technologies and processes.
• Positive and proactive attitude with a commitment to customer service.
• Willingness to relocate to Greece and adapt to a new cultural environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )