Czech Speaking Customer Service the Big Five IT Companies - Athens, Greece

Join Patrique Mercier Recruitment JP and elevate your career by becoming a Czech-speaking customer service representative for one of the prestigious Big Five IT companies in Athens! In this exciting role, you’ll be part of a global team, where you will provide exceptional support to customers while being immersed in the vibrant culture of Greece's capital. This position offers a fantastic opportunity to work collaboratively with industry experts, leverage cutting-edge technology, and enhance your customer service skills in an international setting. If you are passionate about technology and thrive in a fast-paced environment, we want to hear from you!

Responsibilities

• Provide outstanding customer support to Czech-speaking clients through various communication channels, including phone, email, and chat.
• Effectively resolve customer inquiries and technical issues, ensuring a positive customer experience.
• Develop a deep understanding of the company’s products and services to provide accurate and helpful information.
• Document all interactions and outcomes in the company’s CRM system to maintain comprehensive records.
• Collaborate with cross-functional teams to ensure timely solutions for customer concerns.
• Participate in training and ongoing professional development to stay updated on industry trends and best practices.
• Engage in team meetings to share insights and contribute to continuous improvement initiatives.

Requirements

• Fluent in Czech, both written and spoken; proficiency in English is required.
• Strong customer service skills with excellent communication and interpersonal abilities.
• Ability to troubleshoot technical issues and deliver effective solutions.
• Experience in customer service, particularly in the IT industry, is preferred.
• Ability to work well under pressure, manage multiple tasks, and meet deadlines.
• Familiarity with CRM systems and support tools is an advantage.
• A proactive mindset, adaptability, and enthusiasm for new challenges in a fast-paced environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )