Czech Speaking Customer Service - Athens, Greece

Join the dynamic team at Patrique Mercier Recruitment JP as a Czech-speaking Customer Service Representative in the vibrant city of Athens, Greece! This is a fantastic opportunity for those looking to develop their careers in customer support while experiencing the rich history and culture of one of the world's most iconic cities. In this role, you will be responsible for providing exceptional service to our clients, assisting them with their inquiries, and ensuring a seamless experience. Your passion for helping others and your communication skills will make a significant impact on customer satisfaction.

Responsibilities

• Provide outstanding customer support to Czech-speaking clients via phone, email, and chat.
• Handle customer inquiries, resolve issues, and provide solutions in a timely manner.
• Stay updated on the company’s products and services to provide accurate information to customers.
• Document all interactions with customers in the company’s CRM system.
• Collaborate with team members to identify areas for improvement in service delivery.
• Participate actively in training sessions to enhance product knowledge and service skills.
• Share feedback and insights to help improve the overall customer experience.

Requirements

• Fluent in Czech, both written and spoken; proficiency in English is required.
• Strong communication skills with a customer-focused approach.
• Ability to work effectively in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.
• Prior experience in customer service is an advantage.
• Familiarity with CRM systems and customer support tools.
• A positive attitude and eagerness to immerse in a new cultural experience.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.