Offer summary

Qualifications:

Fluency in Italian and English, both written and spoken., Excellent communication and interpersonal skills focused on customer satisfaction., Ability to work effectively in a fast-paced, team-oriented environment., Proactive and adaptable with strong problem-solving abilities..

Key responsabilities:

Provide outstanding customer service to Italian-speaking clients via phone, email, and chat.

Manage customer inquiries and resolve issues promptly and effectively.

Maintain in-depth knowledge of the company’s products and services to assist customers proficiently.

Accurately document customer interactions in the company's CRM system for tracking and reporting.

Job description

Patrique Mercier Recruitment JP is looking for an enthusiastic Italian Speaking Customer Service Agent to join our vibrant team in Athens, Greece. In this role, you will be responsible for assisting Italian-speaking customers with their inquiries, providing exceptional support, and ensuring a high level of customer satisfaction. If you enjoy helping others and are ready for a new adventure in a beautiful city, this is the perfect opportunity for you!

Responsibilities

Provide outstanding customer service to Italian-speaking clients via phone, email, and chat.
Manage customer inquiries and resolve issues promptly and effectively.
Maintain in-depth knowledge of the company’s products and services to assist customers proficiently.
Accurately document customer interactions in the company's CRM system for tracking and reporting.
Collaborate with team members to enhance service delivery and improve customer experiences.
Participate in training sessions to further develop product knowledge and customer handling skills.
Provide feedback to management on customer needs and service improvements.

Requirements

Fluency in Italian and English, both written and spoken.
Excellent communication and interpersonal skills with a focus on customer satisfaction.
Ability to work effectively in a fast-paced and team-oriented environment.
Prior experience in customer service is a plus but not mandatory.
Proactive and adaptable with strong problem-solving abilities.
Willingness to relocate to Athens, Greece.
A positive attitude and a genuine passion for helping customers.

Benefits