Italian Speaking Customer Service - Athens, Greece

Join the passionate team at Patrique Mercier Recruitment JP as we seek Italian-speaking customer service representatives in the vibrant city of Athens, Greece! This is an exciting opportunity to work within a dynamic environment, assisting clients with their inquiries and helping to enhance their experience with our esteemed services. In this role, you'll provide exceptional support to Italian-speaking customers, ensuring their needs are met in a timely and professional manner. If you are committed to customer satisfaction and looking to grow your career while experiencing the beauty and culture of Athens, we want to hear from you!

Responsibilities

• Deliver outstanding customer service to Italian-speaking clients via phone, email, and chat.
• Assist customers with inquiries regarding products and services, ensuring prompt and accurate responses.
• Maintain a thorough understanding of company offerings to provide effective solutions to customer issues.
• Document all interactions with clients in the company’s CRM system to ensure accurate tracking and follow-up.
• Collaborate with team members to share insights and improve overall service quality.
• Participate in training sessions to enhance knowledge and skills in customer service best practices.
• Provide feedback and suggestions for process improvements to enhance customer experience.

Requirements

• Fluent in Italian, both written and spoken; proficiency in English is required.
• Excellent communication and interpersonal skills focused on customer satisfaction.
• Ability to work efficiently under pressure while managing multiple tasks.
• Strong analytical skills with attention to detail for problem-solving.
• Prior experience in customer service or a similar role is advantageous.
• Familiarity with CRM systems and customer support tools.
• A proactive attitude, flexibility, and a willingness to adapt in a dynamic work environment.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.