Offer summary

Qualifications:

Fluency in Italian and English with excellent communication skills., Strong customer service mindset and proven sales ability., Experience in customer care or sales environments is preferred., Proficient in CRM software and sales processes..

Key responsabilities:

Deliver exceptional customer service to Italian-speaking clients via various communication channels.

Identify customer needs and present suitable products and services to drive sales.

Manage customer orders and inquiries efficiently with timely follow-up.

Document customer interactions and track sales activities in the CRM system.

Job description

Patrique Mercier Recruitment JP is seeking an enthusiastic Italian Speaking Customer Care and Sales Specialist to join our team in Athens, Greece! This exciting position offers you the opportunity to engage with Italian-speaking clients, providing them with stellar customer service and assisting them in making informed purchase decisions. You will be responsible for processing orders, responding to inquiries, and ultimately enhancing customer satisfaction through effective communication and sales techniques. If you thrive in a customer-focused environment and are ready for a new challenge in a beautiful city known for its rich culture and history, we want to hear from you!

Responsibilities

Deliver exceptional customer service to Italian-speaking clients via phone, email, and chat.
Identify customer needs and present appropriate products and services to drive sales.
Manage customer orders and inquiries efficiently, ensuring timely follow-up.
Document customer interactions and track sales activities in our CRM system.
Collaborate with colleagues to enhance service offerings and sales strategies.
Remain informed about product details, promotions, and competitor offerings.
Participate in training programs to develop skills in customer service and sales.

Requirements

Fluency in Italian and English, with excellent verbal and written communication skills.
Strong customer service mindset and proven ability in sales.
Experience in customer care roles or sales environments is preferred.
Ability to assess customer needs and recommend suitable options.
Proficient in CRM software and handling sales processes effectively.
Team-oriented with a positive and proactive attitude.
Commitment to achieving individual and team sales targets.

Benefits