Italian Speaking Customer Service and Sales - Cruise Line - Athens, Greece

Join Patrique Mercier Recruitment JP as an Italian Speaking Customer Service and Sales Representative for a prestigious cruise line in the beautiful city of Athens, Greece! This is an exciting opportunity for individuals who are passionate about travel and customer service. In this dynamic role, you will have the chance to assist Italian-speaking customers with their cruise inquiries, provide sales support for various cruise packages, and ensure a seamless booking experience. If you love helping people plan their dream vacations and are fluent in Italian, this role is tailored for you!

Responsibilities

• Engage with Italian-speaking customers via phone, email, and chat, providing top-notch customer support and assistance.
• Promote and sell cruise packages, meeting sales targets while developing strong client relationships.
• Address customer inquiries, troubleshoot issues, and provide accurate information about cruise itineraries and services.
• Keep abreast of the latest cruise offerings to provide informed recommendations to clients.
• Record customer interactions and sales activities in the company’s CRM system for improved service delivery.
• Collaborate with team members to enhance customer satisfaction and implement effective sales strategies.
• Participate in ongoing training sessions to refine sales techniques and increase product knowledge.

Requirements

• Fluent in Italian, both written and spoken; English proficiency is required.
• Strong communication and interpersonal skills with a commitment to customer satisfaction.
• A sales-oriented mindset with the ability to achieve targets and convert inquiries into bookings.
• Previous experience in customer service or sales, particularly within the travel industry, is a plus.
• Familiarity with CRM systems and sales tools.
• Ability to work effectively in a team as well as independently in a fast-paced environment.
• A genuine passion for travel and creating unforgettable experiences for customers.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )