Offer summary

Qualifications:

Fluency in Danish with strong verbal and written communication skills., Prior experience in technical support or customer service is preferred., Excellent analytical and troubleshooting skills., Ability to multitask and work effectively in a remote environment..

Key responsabilities:

Offer outstanding technical support to Danish-speaking clients via phone, email, and chat.

Identify, troubleshoot, and resolve technical issues related to our products.

Guide clients on product usage, features, and best practices.

Document customer interactions and solutions in our support ticketing system.

Job description

Patrique Mercier Recruitment PT is on the lookout for a dedicated Danish-speaking Technical Support Representative to work remotely from Greece. This role is ideal for those who have a keen interest in technology and excellent communication skills. As a Technical Support Representative, you will be the first point of contact for Danish-speaking customers, assisting them with their technical queries and delivering top-notch support from the comfort of your home.

Responsibilities

Offer outstanding technical support to Danish-speaking clients via phone, email, and chat.
Identify, troubleshoot, and resolve technical issues related to our products.
Guide clients on product usage, features, and best practices.
Collaborate with technical teams to escalate high-level issues and enhance service processes.
Document customer interactions and solutions in our support ticketing system.
Stay informed about product updates and emerging technologies to provide informed support.
Engage in continuous training and development opportunities to improve personal skills and team performance.

Requirements

Fluency in Danish, with strong verbal and written communication skills.
Prior experience in technical support or customer service is preferred.
Excellent analytical and troubleshooting skills.
Ability to multitask and work effectively in a remote environment.
Familiarity with technical concepts and troubleshooting methods.
Experience with support software and CRM systems is a plus.
A customer-centric mindset and a passion for helping others.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.