Offer summary

Qualifications:

Fluency in Dutch and strong command of English., Previous experience in IT support or a related technical role is preferred., Excellent analytical and problem-solving abilities., Strong communication and customer service skills..

Key responsabilities:

Deliver high-quality technical support to Dutch-speaking clients via phone, email, and chat.

Diagnose and resolve hardware and software issues promptly and effectively.

Accurately document all support tickets, including issues and resolutions, in the ticketing system.

Educate clients on best practices and provide guidance to enhance their user experience.

Job description

Patrique Mercier Recruitment is delighted to offer an excellent opportunity for a Dutch Speaking IT Support Specialist to join our innovative team remotely from anywhere in Greece! We are dedicated to matching talented individuals with leading employers who appreciate linguistic skills and technical expertise. In this essential role, you will provide top-notch technical support to Dutch-speaking clients across various sectors such as technology, e-commerce, and telecommunications. Your skills in troubleshooting technical issues and providing exceptional customer service will be key to ensuring client satisfaction. If you are enthusiastic about technology and eager to help others, we encourage you to take the next step in your career with us!

Responsibilities

Deliver high-quality technical support to Dutch-speaking clients via phone, email, and chat.
Diagnose and resolve hardware and software issues promptly and effectively.
Maintain a high standard of customer satisfaction through outstanding service delivery.
Accurately document all support tickets, including issues and resolutions, in the ticketing system.
Assist clients with software installations, configurations, and updates as needed.
Collaborate with team members to escalate and find solutions for complex technical issues.
Educate clients on best practices and provide guidance to enhance their user experience.

Requirements

Fluency in Dutch and a strong command of English.
Previous experience in IT support or a related technical role is preferred.
Excellent analytical and problem-solving abilities.
Strong communication and customer service skills.
Ability to work independently in a remote workplace as well as collaboratively within a team.
Familiarity with operating systems, software applications, and remote support tools.
Experience in technology or related sectors is an advantage.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.