Offer summary

Qualifications:

Fluency in Finnish and proficient English skills, both written and spoken., Previous experience in customer service, preferably in the travel or airline sector., Excellent problem-solving and communication skills, with a focus on customer satisfaction., Strong organizational skills and attention to detail..

Key responsabilities:

Provide exceptional customer service in Finnish for flight bookings, cancellations, and travel inquiries.

Resolve customer complaints effectively to ensure a positive experience.

Maintain accurate records of customer interactions and document inquiries and resolutions.

Collaborate with other departments to address complex issues and enhance customer experience.

Job description

Patrique Mercier Recruitment PT is delighted to present an exciting opportunity for a Finnish Speaking Customer Service Representative for an International Airline, operating remotely from Greece. This role is perfect for individuals who are passionate about travel and customer service, and who are looking to use their language skills in a dynamic environment. Our agency specializes in matching talented candidates with leading companies across various sectors, and we are committed to finding the right fit for both our clients and candidates. By joining our team, you will play an essential role in ensuring an exceptional experience for Finnish-speaking customers, assisting them with their travel-related inquiries and support needs.

Key Responsibilities

Provide exceptional customer service in Finnish by assisting passengers with inquiries related to flight bookings, cancellations, and general travel information.
Resolve customer complaints and issues effectively, ensuring a positive experience throughout every interaction.
Maintain accurate records of customer interactions, documenting inquiries and resolutions in the system.
Collaborate with other departments to escalate and address complex issues, enhancing the overall customer experience.
Stay up to date on airline policies, procedures, and offers to provide accurate and relevant information to customers.
Communicate clearly and professionally with customers via multiple channels, including phone, email, and chat.
Engage in ongoing training to improve your skills and knowledge of the airline industry and customer service techniques.

Requirements

Fluency in Finnish and proficient English skills, both written and spoken, are required.
Previous experience in customer service, particularly in the travel or airline sector, is a strong advantage.
Excellent problem-solving skills with a commitment to delivering outstanding customer satisfaction.
Outstanding communication skills, capable of connecting with customers of diverse backgrounds with empathy and professionalism.
Ability to thrive in a fast-paced environment while managing stress effectively.
Strong organizational skills and attention to detail for accurate record-keeping and managing customer inquiries.
A general interest in travel and familiarity with the airline industry is beneficial, although training will be provided for the right candidate.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.