Offer summary

Qualifications:

Fluency in French with excellent verbal and written communication skills., Previous experience in technical support or customer service is a plus., Strong analytical and troubleshooting abilities., Familiarity with customer service software and ticketing systems is desirable..

Key responsabilities:

Provide high-quality technical support to French-speaking clients through various communication channels.

Identify, diagnose, and resolve a range of technical issues related to company products and services.

Educate customers on product features and offer solutions to enhance their experience.

Document customer interactions and resolutions in the support ticketing system accurately.

Job description

Patrique Mercier Recruitment PT is seeking a skilled French-speaking Technical Support Representative to join our remote team based in Greece. This position is perfect for those who are passionate about providing excellent customer support and have a strong understanding of technical concepts. In this role, you will assist French-speaking customers with their technical inquiries, ensuring they receive the expert guidance they need.

Responsibilities

Provide high-quality technical support to French-speaking clients through various communication channels, including phone, email, and chat.
Identify, diagnose, and resolve a range of technical issues related to company products and services.
Educate customers on product features and offer solutions to enhance their experience.
Work collaboratively with team members to escalate complex issues to higher-level technical support.
Document customer interactions and resolutions in the support ticketing system accurately.
Stay up-to-date with product updates, industry trends, and best practices in technical support.
Participate in training sessions and contribute to team knowledge sharing.

Requirements

Fluency in French, with excellent verbal and written communication skills.
Previous experience in technical support or customer service is a plus.
Strong analytical and troubleshooting abilities.
Ability to work effectively in a remote environment and manage time efficiently.
Familiarity with customer service software and ticketing systems is desirable.
A genuine desire to help customers and improve their satisfaction.
Ability to work collaboratively with a diverse team.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.