Offer summary

Qualifications:

Fluency in German and English is essential., Previous experience in customer service, ideally within the travel or airline sectors., Strong communication and interpersonal skills with a focus on customer satisfaction., Proficiency in using computer systems and customer support software effectively..

Key responsabilities:

Provide assistance to German-speaking clients regarding airline services and travel inquiries.

Manage bookings, changes, cancellations, and handle general travel-related questions effectively.

Address and resolve client complaints and feedback in a professional manner.

Collaborate with airline partners and internal teams to deliver high-quality service.

Job description

Join the Patrique Mercier Recruitment PT team as a German Speaking Client Service Consultant for Airlines, working remotely from Greece! We are committed to connecting talented individuals with opportunities that make use of their language expertise in the travel sector. In this role, you will provide outstanding customer service to German-speaking clients, assisting them with their airline inquiries and ensuring a delightful travel experience. If you are passionate about customer support and thrive in a dynamic environment, we would love to have you on board!

Responsibilities

Provide assistance to German-speaking clients regarding airline services and travel inquiries.
Manage bookings, changes, cancellations, and handle general travel-related questions effectively.
Address and resolve client complaints and feedback in a professional manner.
Maintain accurate records of client interactions and ensure proper documentation of requests.
Collaborate with airline partners and internal teams to deliver high-quality service.
Stay informed about airline policies, promotions, and travel regulations to assist clients accurately.
Ensure an exceptional customer experience that builds trust and loyalty.

Requirements

Fluency in German and English is essential.
Previous experience in customer service, ideally within the travel or airline sectors.
Strong communication and interpersonal skills with a focus on customer satisfaction.
Ability to handle challenging situations with calmness and professionalism.
Proficiency in using computer systems and customer support software effectively.
A genuine passion for travel and helping others achieve their travel goals.
Willingness to work flexible hours, including evenings and weekends when required.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

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