Offer summary

Qualifications:

Fluency in German and strong proficiency in English., Previous experience in IT support or a similar technical role is advantageous., Strong analytical and problem-solving abilities., Excellent communication and customer service skills..

Key responsabilities:

Deliver high-quality technical support to German-speaking clients via phone, email, and chat.

Diagnose and resolve hardware and software issues promptly and efficiently.

Document all support interactions and resolutions in the ticketing system accurately.

Assist clients with software installations, configurations, and updates.

Job description

Patrique Mercier Recruitment is excited to announce an outstanding opportunity for a German Speaking IT Support Specialist to join our dynamic team in a fully remote setting from anywhere in Greece! As a leading recruitment agency, we are dedicated to connecting skilled professionals with outstanding employers. In this role, you will provide exceptional technical support and customer assistance to German-speaking clients across various industries, including IT, telecommunications, and e-commerce. Your role will be pivotal in ensuring customer satisfaction through effective troubleshooting and clear communication. If you are a tech-savvy individual with a passion for customer service, we encourage you to apply and take the next step in your career with us!

Responsibilities

Deliver high-quality technical support to German-speaking clients via phone, email, and chat.
Diagnose and resolve hardware and software issues promptly and efficiently.
Ensure a positive customer experience by providing outstanding service and support.
Document all support interactions and resolutions in the ticketing system accurately.
Assist clients with software installations, configurations, and updates.
Collaborate with team members to escalate and resolve complex technical issues.
Educate clients on product features and provide guidance on best practices.

Requirements

Fluency in German and a strong proficiency in English.
Previous experience in IT support or a similar technical role is advantageous.
Strong analytical and problem-solving abilities.
Excellent communication and customer service skills.
Able to work independently in a remote environment and collaboratively within a team.
Familiarity with common operating systems, software applications, and remote support tools.
Experience in technology sectors such as IT or telecommunications is a plus.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.