Offer summary

Qualifications:

Fluency in German and strong proficiency in English., Experience in IT support or a similar technical role is preferred., Strong analytical and problem-solving skills., Excellent communication and customer service capabilities..

Key responsabilities:

Provide high-quality technical support to German-speaking clients via phone, email, and live chat.

Diagnose and resolve hardware and software issues promptly and efficiently.

Ensure customer satisfaction through effective problem resolution and service delivery.

Accurately document support requests and resolutions in the ticketing system.

Job description

Patrique Mercier Recruitment is excited to announce an opportunity for a German Speaking IT Support Specialist to join our team remotely from anywhere in Greece! We specialize in connecting talented professionals with leading companies that appreciate their language skills and technical expertise. In this role, you will be responsible for providing exceptional technical support to German-speaking clients across various sectors, including technology, e-commerce, and telecommunications. Your skills in troubleshooting IT issues, coupled with outstanding customer service, will ensure our clients receive the support they need. If you are passionate about technology and enjoy delivering exceptional service in a flexible work environment, we invite you to apply!

Responsibilities

Provide high-quality technical support to German-speaking clients via phone, email, and live chat.
Diagnose and resolve hardware and software issues promptly and efficiently.
Ensure customer satisfaction through effective problem resolution and service delivery.
Accurately document support requests and resolutions in the ticketing system.
Assist clients with software installations, configurations, and updates.
Collaborate with internal teams to escalate and resolve complex technical issues.
Educate clients on product features and best practices to enhance user experience.

Requirements

Fluency in German and strong proficiency in English.
Experience in IT support or a similar technical role is preferred.
Strong analytical and problem-solving skills.
Excellent communication and customer service capabilities.
Ability to work independently in a remote setting as well as collaboratively in a team.
Familiarity with operating systems, software applications, and remote support tools.
Experience in technology or related sectors is advantageous.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.