Offer summary

Qualifications:

Fluency in German and strong command of English., Previous experience in IT support or a similar technical role is preferred., Excellent problem-solving and analytical skills., Outstanding communication and customer service capabilities..

Key responsabilities:

Provide exceptional technical support to German-speaking clients through phone, email, and chat.

Diagnose and resolve hardware and software issues efficiently.

Accurately document all support requests and resolutions in the ticketing system.

Educate clients on product features and best practices to enhance user experience.

Job description

Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a German Speaking IT Support Specialist to join our team remotely from anywhere in Greece! We specialize in connecting talented individuals with leading companies that value their language skills and technical expertise. In this role, you will provide exemplary technical support to German-speaking clients across various sectors, including technology, e-commerce, and telecommunications. Your proficiency in troubleshooting IT issues combined with outstanding customer service will ensure client satisfaction and foster long-lasting relationships. If you are passionate about technology and are looking for a flexible work environment, we invite you to apply and make a difference with us!

Responsibilities

Provide exceptional technical support to German-speaking clients through phone, email, and chat.
Diagnose and resolve hardware and software issues efficiently.
Deliver a high level of customer satisfaction by providing outstanding service.
Accurately document all support requests and resolutions in the ticketing system.
Assist clients with software installations, updates, and configurations.
Collaborate with team members to escalate and resolve complex technical challenges.
Educate clients on product features and best practices to enhance user experience.

Requirements

Fluency in German and strong command of English.
Previous experience in IT support or a similar technical role is preferred.
Excellent problem-solving and analytical skills.
Outstanding communication and customer service capabilities.
Ability to work independently in a remote setting and collaboratively within a team.
Familiarity with operating systems, software applications, and remote support tools.
Experience in technology or related sectors is advantageous.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.