Offer summary

Qualifications:

Fluency in Italian and good command of English., Prior experience in customer service or technical support, especially in technology roles., Strong troubleshooting and problem-solving skills with a customer-oriented mindset., Excellent communication abilities for effective customer interaction..

Key responsabilities:

Provide high-quality technical support to Italian-speaking customers via phone, email, and live chat.

Troubleshoot and resolve technical issues while guiding customers through solutions.

Educate customers on the features and functionalities of smart tech products.

Document customer interactions and collaborate with the technical team for complex issues.

Job description

Patrique Mercier Recruitment PT is pleased to announce an exciting opportunity for an Italian Speaking Technical Support position, available for remote work in Greece. This role is perfect for individuals who are tech-savvy and passionate about providing exceptional customer service. You will be at the forefront of assisting customers with their technical inquiries related to innovative smart technology solutions, ensuring a seamless user experience.

Key Responsibilities

Provide high-quality technical support to Italian-speaking customers through various channels including phone, email, and live chat.
Troubleshoot and resolve technical issues while guiding customers through potential solutions.
Educate customers on the features and functionalities of smart tech products.
Document all customer interactions and solutions in the support ticketing system.
Work collaboratively with the technical team to escalate complex issues as needed.
Gather and analyze customer feedback to contribute to product improvements and service excellence.
Stay up to date with the latest advancements in smart technology to provide informed support.

Requirements

Fluency in Italian (both spoken and written) alongside a good command of English.
Prior experience in customer service or technical support, particularly in technology-focused roles.
Strong troubleshooting and problem-solving skills with a customer-oriented mindset.
Excellent communication abilities, allowing for clear and effective interaction with customers.
Ability to manage time effectively and prioritize multiple tasks in a remote work environment.
Interest in technology and willingness to stay abreast of new products and industry trends.
Proficient in using customer support software and ticketing systems.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.