Offer summary

Qualifications:

Fluency in Italian and strong command of English., Experience in technical support or customer service, preferably in tech., Strong analytical and problem-solving skills., Excellent communication skills with a customer-centric approach..

Key responsabilities:

Deliver exceptional technical support to Italian-speaking customers via phone, email, and chat.

Troubleshoot and resolve technical issues related to smart technology products.

Guide customers through the setup process and educate them on product features.

Document customer interactions and collaborate with teams to resolve complex issues.

Job description

Patrique Mercier Recruitment PT is excited to offer a fantastic opportunity for an Italian Speaking Technical Support position with a smart tech company, working remotely from Greece. This role is perfect for individuals who are passionate about technology and enjoy helping customers resolve their technical issues. As a key part of our support team, you will provide expert assistance to customers in navigating the company’s innovative products and ensuring they have the best possible experience.

Key Responsibilities

Deliver exceptional technical support to Italian-speaking customers via phone, email, and chat.
Troubleshoot and resolve technical issues related to smart technology products and services.
Guide customers through the setup process and educate them on product features and functionalities.
Document all customer interactions and solutions in the customer support ticketing system.
Collaborate with other teams to escalate and resolve complex technical issues promptly.
Gather customer feedback to enhance service quality and improve product offerings.
Stay up-to-date with the latest developments in smart technology and industry trends.

Requirements

Fluency in Italian (both spoken and written) along with a strong command of English.
Experience in a technical support or customer service role, preferably in the tech industry.
Strong analytical and problem-solving skills to effectively address customer inquiries.
Excellent communication skills and a customer-centric approach.
Ability to multitask and manage time efficiently while working remotely.
Interest in smart technology and familiarity with digital products is a plus.
Proficiency in using customer support software and ticketing systems is beneficial.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.