Portuguese Speaking IT Services Representative for Tech Firm - Remote in Greece

Patrique Mercier Recruitment PT is seeking a dedicated Portuguese Speaking IT Services Representative for a prominent tech firm, offering a remote position in Greece. This role is ideal for individuals who are fluent in Portuguese and have a passion for technology and providing outstanding customer support. As part of this innovative team, you will assist Portuguese-speaking clients with their technical inquiries, ensuring a smooth and efficient experience with our IT solutions.

Responsibilities

• Provide exceptional technical support to Portuguese-speaking customers via phone, email, and live chat.
• Troubleshoot and resolve a variety of IT-related issues and inquiries in a timely manner.
• Educate customers on effectively utilizing our products and services to maximize their experience.
• Maintain accurate documentation of customer interactions and technical resolutions within the support system.
• Collaborate with internal teams to escalate and address complex problems as necessary.
• Keep clients informed about system updates, new features, and best practices to enhance customer engagement.
• Participate in training sessions to continuously improve product knowledge and customer service skills.

Requirements

• Fluency in Portuguese and proficiency in English is essential.
• Previous experience in IT support or customer service roles is highly preferred.
• Strong analytical and problem-solving skills to effectively address technical challenges.
• Excellent communication skills with a strong commitment to customer satisfaction.
• Familiarity with IT systems, applications, and helpdesk tools is advantageous.
• Ability to work independently in a remote work environment while being a collaborative team player.
• Flexibility to work varied shifts, including weekends and evenings if required.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....