Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Experience in customer service, preferably in the banking or financial services sector., Excellent communication and interpersonal skills with a customer-focused mindset., Problem-solving skills to handle complex inquiries effectively..

Key responsabilities:

Deliver high-level customer support to German-speaking clients via phone, email, and chat.

Assist customers with banking inquiries, account management, and service-related questions.

Resolve customer complaints efficiently while maintaining a focus on customer satisfaction.

Document customer interactions accurately and collaborate with internal teams to improve service delivery.

Job description

Patrique Mercier Recruitment PT is excited to present an exceptional opportunity for a German Speaking Customer Support representative in the Banking Sector, with the flexibility to work remotely from Greece. Embracing our core ethos 'With a new dawn comes your Next Job!', we are dedicated to connecting talented professionals with rewarding roles across various industries. In this important role, you will provide excellent support to German-speaking customers within the banking sector, assisting them with inquiries related to their accounts, services, and banking products. If you possess a strong commitment to customer service and have a keen interest in the financial industry, we encourage you to apply and be a part of our dynamic team!

Responsibilities

Deliver high-level customer support to German-speaking clients via phone, email, and chat.
Assist customers with banking inquiries, account management, and service-related questions.
Resolve customer complaints efficiently while maintaining a focus on customer satisfaction.
Document customer interactions accurately and provide insights to improve service delivery.
Collaborate with internal teams to ensure consistency in service standards and procedures.
Stay informed about banking products and policies to provide accurate information to clients.
Promote a positive image of the banking institution by building trust and credibility.

Requirements

Fluency in German and English, both written and spoken.
Experience in customer service, preferably within the banking or financial services sector.
Excellent communication and interpersonal skills, with a strong customer-focused mindset.
Problem-solving skills with the ability to handle complex inquiries effectively.
Familiarity with customer support systems and CRM tools is a plus.
Ability to work independently in a remote setting and efficiently manage time.
A passion for the banking industry and a commitment to providing exemplary customer service.

Benefits