Italian Speaking Customer Support | Banking Sector - Remote in Greece

Patrique Mercier Recruitment PT is excited to present a remarkable opportunity for an Italian Speaking Customer Support representative in the Banking Sector, offering the flexibility to work remotely from beautiful Greece. Living by our motto 'With a new dawn comes your Next Job!', we are dedicated to connecting talented professionals with exceptional careers. In this critical role, you will provide excellent support to Italian-speaking customers regarding banking inquiries, account management, and financial products. If you have a keen interest in finance and a passion for delivering top-notch customer service, this position is ideal for you!

Responsibilities

• Offer high-quality customer support to Italian-speaking clients in the banking sector through various communication channels.
• Assist customers with inquiries related to banking products, account issues, and transaction questions.
• Provide information on banking services and guide customers through account setups and transactions.
• Efficiently resolve complaints and inquiries while maintaining a positive customer experience.
• Document customer interactions accurately for continuous improvement and quality assurance.
• Collaborate with internal teams to escalate complex issues and ensure timely resolution.
• Stay informed about banking regulations and product updates to deliver accurate advice to clients.

Requirements

• Fluency in Italian and English, both written and spoken.
• Previous experience in customer support within the banking or financial services sector is highly preferred.
• Strong communication skills with a focus on building customer relationships.
• Ability to handle sensitive financial inquiries with confidentiality and professionalism.
• Familiarity with customer support tools and CRM systems is a plus.
• Strong problem-solving abilities and attention to detail.
• Positive attitude and willingness to learn about banking products and services.

Benefits

• Performance bonus.

• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors