Offer summary

Qualifications:

Fluency in Spanish is mandatory; proficiency in English is required., Previous experience in customer service, ideally in the airline or travel industry., Excellent communication and interpersonal skills are essential., Ability to thrive in a fast-paced and remote working environment..

Key responsabilities:

Provide outstanding customer service to airline passengers in Spanish.

Assist customers with inquiries regarding bookings, flight changes, cancellations, and general travel-related questions.

Effectively resolve customer complaints and issues with professionalism.

Document customer interactions accurately to maintain quality assurance.

Job description

Patrique Mercier Recruitment PT is a leading recruitment agency in Greece, dedicated to connecting talented professionals with outstanding career opportunities across various sectors. We are thrilled to announce that we are looking for a Spanish Speaking Airline Customer Service Specialist to join our vibrant team in Athens, with the flexibility to work remotely within Greece. This role is perfect for individuals who are passionate about the airline industry and committed to providing exceptional customer service. As a Spanish Speaking Airline Customer Service Specialist, you will be the first point of contact for Spanish-speaking customers, helping them with their travel inquiries and ensuring a seamless experience. If you're proactive, dedicated, and eager to make a difference in customer satisfaction, we invite you to apply!

Responsibilities

Provide outstanding customer service to airline passengers in Spanish.
Assist customers with inquiries regarding bookings, flight changes, cancellations, and general travel-related questions.
Effectively resolve customer complaints and issues with professionalism.
Communicate important flight information, policies, and updates clearly and efficiently.
Document customer interactions accurately to maintain quality assurance.
Work collaboratively with team members to improve service delivery and customer experience.
Stay updated on airline products, services, and industry trends to offer informed guidance.

Requirements

Fluency in Spanish is mandatory; proficiency in English is required.
Previous experience in customer service, ideally in the airline or travel industry.
Excellent communication and interpersonal skills.
Ability to thrive in a fast-paced and remote working environment.
Familiarity with airline booking systems and customer service platforms is a plus.
Willingness to work flexible hours, including evenings, weekends, and holidays.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

Required profile