Offer summary

Qualifications:

Fluency in Spanish and English is essential., Previous experience in customer service, preferably in the travel or airline sectors., Strong communication and interpersonal skills with a dedication to client satisfaction., Proficiency in using computer systems and customer support software..

Key responsabilities:

Assist Spanish-speaking clients with inquiries related to airline services and travel assistance.

Manage bookings, changes, cancellations, and respond to general travel questions.

Handle client complaints and feedback professionally, working towards effective resolutions.

Collaborate with airline partners and internal teams to ensure high-quality service delivery.

Job description

Join Patrique Mercier Recruitment PT as a Spanish Speaking Client Service Consultant for Airlines, working remotely from Greece! Our mission is to connect talented individuals with opportunities that make full use of their language skills in the exciting travel industry. In this role, you will provide exceptional customer support to Spanish-speaking clients, assisting them with airline inquiries and travel arrangements, ensuring they have a seamless experience. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you!

Responsibilities

Assist Spanish-speaking clients with inquiries related to airline services and travel assistance.
Manage bookings, changes, cancellations, and respond effectively to general travel questions.
Handle client complaints and feedback professionally, working towards effective resolutions.
Maintain accurate records of client interactions and ensure comprehensive documentation of requests.
Collaborate with airline partners and internal teams to ensure high-quality service delivery.
Remain updated on airline policies, promotions, and travel regulations to provide accurate information to clients.
Deliver exceptional customer service that fosters loyalty and trust among clients.

Requirements

Fluency in Spanish and English is essential.
Previous experience in customer service, preferably within the travel or airline sectors.
Strong communication and interpersonal skills with a dedication to client satisfaction.
Ability to manage challenging situations with poise and professionalism.
Proficiency in using computer systems and customer support software.
A true passion for travel and a commitment to assisting clients in achieving their travel goals.
Willingness to work flexible hours, including evenings and weekends if necessary.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

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