Offer summary

Qualifications:

Fluency in French (both spoken and written) is essential., Experience in IT support or a similar technical support role is preferred., Strong troubleshooting and problem-solving skills are required., Excellent communication and interpersonal skills are necessary..

Key responsabilities:

Deliver outstanding IT support to French-speaking customers via phone, email, and chat.

Troubleshoot and resolve a variety of technical issues related to software, hardware, and networking.

Document customer interactions and maintain detailed records of solutions provided.

Collaborate with other support teams to enhance service quality and efficiency.

Job description

Patrique Mercier Recruitment Nordic is thrilled to offer an exciting opportunity for a French Speaking IT Support Agent to join our team in a remote capacity while living in Greece. In this role, you will provide top-notch technical assistance to French-speaking clients, helping them navigate their IT-related challenges and ensuring smooth operations. With your strong communication skills and technical knowledge, you will play a vital role in delivering excellent customer service and support. If you're looking to utilize your skills and enjoy working in a multicultural environment, we encourage you to apply!

Responsibilities

Deliver outstanding IT support to French-speaking customers via phone, email, and chat.
Troubleshoot and resolve a variety of technical issues related to software, hardware, and networking.
Assist users with product setup, installations, and general inquiries.
Document customer interactions and maintain detailed records of solutions provided.
Collaborate with other support teams to enhance service quality and efficiency.
Gather customer feedback to identify areas for service improvements.

Requirements

Fluency in French (both spoken and written) is essential.
Experience in IT support or a similar technical support role is preferred.
Strong troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills.
A customer-oriented mindset with the ability to handle diverse customer situations.
Technical knowledge of IT systems, software, and customer support practices.
Able to work effectively in a remote environment while managing time and tasks efficiently.

Benefits