Portuguese Speaking Client Support Representative - Athens (Remote in Greece)

Patrique Mercier Recruitment PT is thrilled to offer a fantastic opportunity for a Portuguese Speaking Client Support Representative to work remotely from Greece! Our agency specializes in connecting skilled professionals with rewarding career pathways, and we are dedicated to delivering exceptional support to our diverse clientele. In this role, you will utilize your Portuguese language skills to assist our Portuguese-speaking clients effectively, ensuring their inquiries are addressed and resolved efficiently. If you are passionate about providing excellent customer service and thrive in a dynamic environment, we want to hear from you!

Responsibilities

• Provide outstanding customer support to Portuguese-speaking clients through phone, email, and chat communications.
• Respond to client inquiries promptly and resolve issues efficiently to ensure a high level of satisfaction.
• Collaborate with team members to share feedback and enhance service practices.
• Maintain accurate records of all client interactions within our CRM system.
• Guide clients through the onboarding process, assisting them in understanding our services and tools.
• Identify client needs and offer tailored solutions to improve their overall experience.
• Engage in ongoing training to remain informed about service updates and best practices in customer support.

Requirements

• Fluency in Portuguese and English is required.
• Prior experience in customer support or a client-facing role is preferred.
• Excellent communication skills with an emphasis on client satisfaction and problem-solving.
• Ability to work independently and manage multiple tasks effectively in a remote environment.
• Familiarity with customer support software and CRM systems is advantageous.
• A proactive approach with a genuine desire to assist clients is essential for success in this role.
• Willingness to work flexible hours, including evenings and weekends if necessary.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....