Offer summary

Qualifications:

Fluency in Portuguese and English is essential., Prior experience in customer support or a client-facing role is highly preferred., Excellent communication skills with a strong focus on client satisfaction., Experience with customer support software and CRM systems is an advantage..

Key responsabilities:

Provide outstanding customer support to Portuguese-speaking clients through various communication channels.

Address client inquiries and resolve issues efficiently to enhance customer satisfaction.

Accurately document all client interactions in our CRM system to ensure effective follow-up.

Identify client needs and offer tailored solutions to enhance their experience.

Job description

Patrique Mercier Recruitment PT is thrilled to offer the opportunity for a Portuguese Speaking Client Representative in a remote role based in Greece! We are dedicated to connecting talented individuals with rewarding career opportunities while ensuring exceptional support for our clients. In this position, you will use your Portuguese language skills to assist our Portuguese-speaking clients, providing them with top-notch customer service. If you are passionate about client relations and prefer a flexible work environment, we encourage you to apply!

Responsibilities

Provide outstanding customer support to Portuguese-speaking clients through various communication channels, including phone, email, and chat.
Address client inquiries and resolve issues efficiently to enhance customer satisfaction.
Collaborate with team members to improve service quality and share insights.
Accurately document all client interactions in our CRM system to ensure effective follow-up.
Assist clients in navigating our services and support them during the onboarding process.
Identify client needs and offer tailored solutions to enhance their experience.
Engage in ongoing training to remain updated on our products and best practices in customer support.

Requirements

Fluency in Portuguese and English is essential.
Prior experience in customer support or a client-facing role is highly preferred.
Excellent communication skills with a strong focus on client satisfaction.
Able to work independently and manage multiple tasks effectively in a remote environment.
Experience with customer support software and CRM systems is an advantage.
A proactive approach and a genuine desire to assist clients are crucial for success in this role.
Willingness to work flexible hours, including evenings and weekends if necessary.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.