Dutch Speaking Customer Service Positions for Imperial Department

Patrique Mercier Recruitment FR is excited to announce the availability of Dutch Speaking Customer Service Positions within the Imperial Department. This role provides an excellent opportunity for individuals who are passionate about delivering top-notch customer service in the tobacco and consumer goods industry. We are looking for enthusiastic candidates who are fluent in Dutch and eager to be a part of a dedicated team.

Responsibilities

• Deliver exceptional customer support to Dutch-speaking clients via phone, email, and chat, effectively addressing inquiries and concerns.
• Assist customers with order processing, account management, and product information inquiries.
• Resolve complaints and issues swiftly, ensuring high levels of customer satisfaction.
• Collaborate with other departments to guarantee efficient service and product availability.
• Document customer interactions accurately and keep records to enhance service strategies.
• Stay updated on the company’s products and policies to provide precise assistance.
• Gather feedback from customers to identify areas for improvement and contribute to service excellence.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Previous experience in a customer service role is preferred.
• Exceptional communication and interpersonal skills.
• Ability to perform well in a fast-paced environment with a focus on customer satisfaction.
• Familiarity with customer service software and proficiency in Microsoft Office is advantageous.
• Detail-oriented with strong problem-solving skills.
• Positive attitude and commitment to providing outstanding service.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks