Offer summary

Qualifications:

Fluency in German (both spoken and written) is essential., Strong communication and interpersonal skills are required., Previous experience in customer service, particularly in the automotive or rental industry, is preferred., Excellent problem-solving abilities focused on customer satisfaction..

Key responsabilities:

Provide excellent customer service in German via phone, email, and chat.

Assist customers with inquiries regarding car rental options, pricing, and availability.

Resolve customer complaints and issues efficiently and professionally.

Guide customers through the rental process, including bookings and returns.

Job description

Patrique Mercier Recruitment is an established agency dedicated to connecting talented individuals with exceptional job opportunities across Greece. We are excited to announce a vacancy for a German Speaking Customer Service representative for a Car Rental Department. This role is ideal for individuals who are passionate about delivering outstanding customer service and are interested in the automotive industry. In this position, you will assist German-speaking customers with inquiries related to car rentals, offer solutions to their needs, and ensure a smooth rental experience. If you have strong communication skills and a commitment to providing excellent service, we encourage you to apply for this exciting opportunity!

Responsibilities

Provide excellent customer service in German via phone, email, and chat.
Assist customers with inquiries regarding car rental options, pricing, and availability.
Resolve customer complaints and issues efficiently and professionally.
Guide customers through the rental process, including bookings and returns.
Document customer interactions accurately and maintain organized records.
Collaborate with team members to improve customer experience and service quality.
Stay updated on rental policies, procedures, and offerings to ensure accurate information is provided.

Requirements

Fluency in German (both spoken and written) is essential.
Strong communication and interpersonal skills.
Previous experience in customer service, particularly in the automotive or rental industry, is preferred.
Excellent problem-solving abilities focused on customer satisfaction.
Ability to work independently and collaboratively as part of a team.
Familiarity with customer service software and tools is a plus.
Enthusiasm for cars and the automotive sector is advantageous.

Benefits