Dutch Speaking Customer Support Online iGaming Department

Join Patrique Mercier Recruitment FR as a Dutch Speaking Customer Support Representative in our dynamic Online iGaming Department! This role is perfect for individuals who are enthusiastic about online gaming and customer interaction.

Key Responsibilities

• Deliver high-quality support to Dutch-speaking customers through various channels including phone, email, and live chat.
• Assist customers with inquiries about their accounts, gaming products, promotions, and any transactional issues.
• Resolve customer complaints efficiently to ensure a positive gaming experience.
• Accurately document all customer interactions for effective tracking and future reference.
• Work closely with technical teams to address and resolve customer issues promptly.
• Stay informed about gaming regulations, company policies, and new product offerings.
• Gather customer feedback to continuously improve service delivery and client satisfaction.

Requirements

• Fluent in Dutch and proficient in English, both verbally and in writing.
• Prior experience in customer service, preferably in the iGaming or online gaming field.
• Strong knowledge of gaming platforms and customer engagement practices.
• Outstanding communication and interpersonal abilities.
• Familiarity with customer support software and standard office tools.
• Analytical mindset with a keen attention to detail for problem-solving.
• Willingness to work flexible hours, including evenings and weekends as needed.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks