Spanish Speaking Customer Support for Online Content Creators

Patrique Mercier Recruitment FR is dedicated to linking talented professionals with exciting career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for Online Content Creators. This role is ideal for individuals who are passionate about supporting content creators and enjoy providing exceptional customer service in a dynamic online environment.

Responsibilities

• Deliver outstanding customer support to Spanish-speaking content creators via phone, email, and chat.
• Assist clients with inquiries related to account management, platform usage, and content creation tools.
• Effectively resolve customer issues and complaints to ensure a positive experience.
• Document customer interactions accurately and ensure timely follow-up on pending inquiries.
• Collaborate with internal teams to relay feedback and improve service offerings.
• Educate customers on best practices for maximizing the use of the platform and available resources.
• Gather insights and feedback from clients to aid in the continuous improvement of services.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Experience in customer support, preferably in the digital or creative industries.
• Strong communication skills with a customer-centric mindset.
• Detail-oriented with the ability to multi-task in a fast-paced environment.
• Familiarity with helpdesk software and standard office applications.
• Strong problem-solving skills and the capacity to work independently.
• Flexibility to work varied hours, including evenings and weekends as necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks