Spanish Speaking Customer Support for Transportation Services Department

Patrique Mercier Recruitment FR is dedicated to connecting skilled professionals with outstanding career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for the Transportation Services Department. This role is tailored for individuals who are passionate about customer service and eager to assist Spanish-speaking clients with their transportation needs.

Responsibilities

• Provide exceptional customer support to Spanish-speaking clients regarding transportation services via phone, email, and chat.
• Assist customers with inquiries related to bookings, travel schedules, and service terms and conditions.
• Effectively resolve customer complaints and issues to ensure a smooth and satisfactory experience.
• Document customer interactions accurately and maintain updated records.
• Collaborate with internal teams and service providers to meet customer needs efficiently.
• Stay informed about company services, promotions, and transportation regulations to better assist clients.
• Gather customer feedback to support continuous improvement initiatives within the department.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Prior experience in customer service, preferably within the transportation or service industry.
• Strong communication skills with a customer-focused approach.
• Detail-oriented and capable of managing multiple tasks in a fast-paced environment.
• Proficiency in using CRM systems and standard office software.
• Strong organizational and problem-solving skills with the ability to work independently.
• Flexibility to work varied hours, including evenings and weekends as needed.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks