Spanish Speaking Customer Service for Anti-Financial Crime Unit
Offer summary
Qualifications:
Fluency in Spanish and English, both written and spoken., Experience in customer service, preferably in a financial or compliance-related environment., Strong communication and interpersonal skills with a high level of professionalism., Detail-oriented with excellent organizational skills..Key responsabilities:
- Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat.
- Assist clients in understanding regulations, processes, and policies regarding financial crime prevention.
- Handle and resolve client complaints efficiently and professionally, while maintaining confidentiality.
- Document all customer interactions accurately for compliance and reporting purposes.
2 - 10
Employees
Job description
Patrique Mercier Recruitment FR is pleased to present an exciting opportunity for a Spanish Speaking Customer Service Representative for a distinguished Anti-Financial Crime Unit. This role is crucial for individuals who are dedicated to providing outstanding support in a sensitive and impactful area, helping clients navigate their concerns related to financial security.
Responsibilities
- Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat, addressing their inquiries related to anti-financial crime services.
- Assist clients in understanding regulations, processes, and policies regarding financial crime prevention.
- Handle and resolve client complaints efficiently and professionally, while maintaining confidentiality and sensitivity.
- Document all customer interactions accurately, ensuring all relevant information is recorded for compliance and reporting purposes.
- Collaborate with internal teams to escalate and resolve complex cases, ensuring client needs are met.
- Stay informed about current regulations and industry trends related to financial crime to enhance service quality.
- Provide feedback to management regarding client concerns and potential improvements in service delivery.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Experience in customer service, preferably in a financial or compliance-related environment.
- Strong communication and interpersonal skills with a high level of professionalism.
- Ability to handle sensitive issues with discretion and empathy.
- Proficient in using customer service software and Microsoft Office applications.
- Detail-oriented with excellent organizational skills.
- A strong interest in financial security and crime prevention.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
Required profile
Experience
Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
SpanishEnglish
Check out the description to know which languages are mandatory. Other Skills
- Problem Solving