Spanish Speaking Customer Service for Car Rental Department

Patrique Mercier Recruitment FR is thrilled to announce a fantastic opportunity for a Spanish Speaking Customer Service Representative in the Car Rental Department. This role is ideal for individuals passionate about providing excellent customer service and assisting clients in making their car rental experience seamless and enjoyable.

Responsibilities

• Provide outstanding customer service to Spanish-speaking clients via phone, email, and chat, addressing inquiries related to car rentals.
• Assist customers with booking reservations, vehicle selection, and ongoing account management.
• Handle customer complaints and resolve issues promptly, ensuring a high level of satisfaction.
• Guide clients through rental policies, vehicle options, and pricing structures.
• Collaborate with other departments to facilitate smooth pickup and drop-off processes for customers.
• Document all customer interactions accurately and maintain organized records.
• Stay informed about company promotions and available services to provide relevant information to clients.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Previous experience in customer service, preferably in the hospitality or transportation sector.
• Strong communication skills and a dedication to customer satisfaction.
• Problem-solving abilities with a proactive approach to addressing customer needs.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational skills.
• A genuine interest in cars and car rental services is a plus.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks