French Speaking Customer Service for Online Travel Department

Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for a French Speaking Customer Service Representative for the Online Travel Department of a prominent travel company. This role is ideal for individuals who are enthusiastic about travel and dedicated to delivering exceptional service to French-speaking clients.

Responsibilities

• Provide outstanding customer service to French-speaking clients via phone, email, and chat, addressing their travel inquiries and concerns.
• Assist customers with travel bookings, itinerary modifications, and general questions about travel services.
• Resolve customer issues in a timely and professional manner to ensure customer satisfaction.
• Maintain accurate records of customer interactions and document feedback for service improvement.
• Stay updated on travel industry trends and the company’s offerings to provide knowledgeable assistance.
• Collaborate with various internal departments to resolve customer complaints and enhance service quality.
• Promote a positive customer experience while fostering relationships with clients.

Requirements

• Fluency in French and English, both written and spoken.
• Previous experience in customer service, preferably within the travel industry.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and proactive customer support approach.
• Proficient in customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational skills.
• A passion for travel and a commitment to providing outstanding customer experiences.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks