French Speaking Customer Service for Online Streaming Service Department

Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for a French Speaking Customer Service Representative for a leading Online Streaming Service. This role is perfect for individuals who are passionate about entertainment and technology, and who thrive on providing excellent support to customers in a dynamic industry.

Responsibilities

• Deliver exceptional customer service to French-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with account management, subscription inquiries, and troubleshooting technical issues related to the streaming platform.
• Provide information on new content releases, features, and ongoing promotions to enhance the customer experience.
• Handle customer complaints and feedback professionally, ensuring timely resolutions and customer satisfaction.
• Maintain updated knowledge of the streaming service, its offerings, and industry trends.
• Document all customer interactions accurately and contribute to service improvement initiatives.
• Collaborate with technical support and content teams to address customer issues effectively.

Requirements

• Fluency in French and English, both written and spoken.
• Experience in customer service, preferably in the entertainment or technology sector.
• Strong communication skills and a customer-centric approach.
• Excellent problem-solving abilities and the capacity to manage multiple tasks efficiently.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills and a proactive attitude.
• A genuine passion for streaming services and understanding of the entertainment landscape is a plus.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks