French Speaking Customer Service for Aviation Department

Patrique Mercier Recruitment FR is delighted to present an exciting opportunity for a French Speaking Customer Service Representative within the Aviation Department. This role is ideal for individuals who are interested in the aviation industry and are committed to delivering outstanding customer service to French-speaking clients.

Responsibilities

• Provide exceptional customer service to French-speaking clients via phone, email, and chat, addressing their inquiries and concerns related to aviation services.
• Assist customers with flight information, bookings, cancellations, and general inquiries about aviation operations.
• Resolve customer complaints and issues effectively to ensure a high level of satisfaction.
• Document all customer interactions accurately and maintain updated records in the company’s database.
• Collaborate with internal teams to ensure timely and effective resolution of customer issues.
• Stay updated on the latest developments in the aviation industry to provide knowledgeable assistance to clients.
• Promote a positive company image through professional and courteous interactions with customers.

Requirements

• Fluency in French and English, both written and spoken.
• Prior experience in customer service, preferably in the aviation or travel industry.
• Strong communication and interpersonal skills.
• Ability to handle inquiries and resolve issues in a fast-paced environment.
• Proficient in using customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational capabilities.
• Passion for aviation and assisting customers with their travel needs.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks