French Speaking Customer Support Online iGaming Department

Patrique Mercier Recruitment FR is delighted to present an exciting opportunity for a French Speaking Customer Support Representative in our Online iGaming Department. If you're passionate about online gaming and enjoy assisting customers, we would love to hear from you!

Responsibilities

• Provide exceptional customer support to French-speaking clients through phone, email, and live chat.
• Help customers with inquiries regarding account issues, game rules, promotions, and transactions.
• Resolve customer complaints and issues promptly to ensure an enjoyable gaming experience.
• Document all customer interactions accurately for tracking and future reference.
• Collaborate with technical teams to troubleshoot and find solutions to customer issues effectively.
• Stay updated on gaming regulations, company policies, and new game offerings.
• Gather customer feedback to contribute to service improvement initiatives and enhance client satisfaction.

Requirements

• Fluency in French and English, both written and spoken.
• Prior experience in customer service, particularly in the iGaming or online gaming sector.
• Good understanding of online gaming platforms and effective customer engagement strategies.
• Excellent communication and interpersonal skills.
• Proficiency with customer support software and standard office applications.
• Strong analytical skills and a detail-oriented approach to problem-solving.
• Flexibility to work varied hours, including evenings and weekends as needed.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks