French Speaking Customer Service Positions for Imperial Department

Patrique Mercier Recruitment FR is pleased to announce the opening of French Speaking Customer Service Positions within the Imperial Department. This exciting opportunity allows you to become part of a dedicated team focused on providing high-quality support and service in the tobacco and consumer goods industry. We are seeking passionate individuals fluent in French who are eager to enhance customer experiences.

Responsibilities

• Deliver exemplary customer service to French-speaking clients across various channels, including phone, email, and chat, addressing inquiries and concerns efficiently.
• Assist customers with order processing, account management, and inquiries about products and services.
• Resolve customer complaints and issues promptly and effectively, ensuring high satisfaction levels.
• Collaborate with other departments to ensure efficient service delivery and product availability.
• Maintain accurate documentation of customer interactions and provide insights for service improvements.
• Stay current on product knowledge and company policies to offer accurate assistance.
• Proactively gather customer feedback to enhance the overall service experience.

Requirements

• Fluency in French and English, both written and spoken.
• Previous experience in a customer service role is preferable.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment with a focus on customer satisfaction.
• Familiarity with customer service software and Microsoft Office is advantageous.
• Attention to detail and strong problem-solving skills.
• A positive attitude and a commitment to providing outstanding service are essential.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks