Italian Speaking Customer Service for Anti-Financial Crime Unit

Patrique Mercier Recruitment FR is proud to announce an exciting opportunity for an Italian Speaking Customer Service Representative dedicated to the Anti-Financial Crime Unit. This role is crucial for individuals who are passionate about combating financial crime and ensuring compliance within financial institutions.

Responsibilities

• Provide expert customer service to Italian-speaking clients regarding inquiries related to financial crime policies and procedures.
• Assist clients with reporting suspicious activities and ensure that their concerns are addressed promptly and effectively.
• Collaborate with internal teams to investigate and manage cases, ensuring adherence to anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
• Maintain detailed and accurate records of client interactions and case management.
• Educate clients on best practices for maintaining financial integrity and security.
• Document and report any potential risks while adhering to compliance standards.
• Stay updated on relevant financial crime trends and regulatory changes to provide the best possible support to clients.

Requirements

• Fluency in Italian and English, both written and spoken.
• Experience in customer service, preferably within the financial or compliance sectors.
• Strong understanding of anti-financial crime legislation and compliance regulations is a plus.
• Excellent communication and analytical skills.
• Ability to handle sensitive information with discretion and professionalism.
• Proficiency in customer service software and Microsoft Office Suite.
• Detail-oriented, organized, and capable of managing multiple tasks simultaneously.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks