Italian Speaking Customer Service for Car Rental Department

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for an Italian Speaking Customer Service Representative within the Car Rental Department. This role is centered around providing exceptional customer service to Italian-speaking customers seeking rental solutions, and it is perfect for individuals who are passionate about travel and are enthusiastic about assisting clients with their mobility needs.

Responsibilities

• Deliver excellent customer service to Italian-speaking clients via phone, email, and chat, addressing inquiries about car rental services and available vehicles.
• Assist customers in the booking process, providing information on rental terms, pricing, and travel options.
• Handle customer complaints, modifications to reservations, and refund requests in a professional manner.
• Collaborate effectively with other departments to ensure a seamless rental experience for customers.
• Maintain up-to-date knowledge of company policies, vehicle models, and rental procedures.
• Document customer interactions accurately to improve services and track feedback.
• Promote additional services and offerings to enhance clients' rental experiences.

Requirements

• Fluency in Italian and English, both written and spoken.
• Experience in customer service, preferably within the travel or car rental industry.
• Strong communication skills and a proactive customer-oriented mindset.
• Ability to handle complaints and resolve issues efficiently.
• Proficiency with customer service software and Microsoft Office applications.
• Detail-oriented with strong problem-solving abilities.
• A positive attitude and a team player mentality.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks