Portuguese Speaking Customer Service for Car Rental Department

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Portuguese Speaking Customer Service Representative for a Car Rental Department. This role is perfect for individuals who are passionate about customer service and eager to assist clients with their transportation needs.

Responsibilities

• Provide outstanding customer service to Portuguese-speaking clients through phone, email, and other communication platforms.
• Assist customers with their car rental inquiries, bookings, and returns while ensuring a smooth rental experience.
• Handle customer complaints and issues with professionalism, striving to resolve them effectively and efficiently.
• Maintain a thorough understanding of car rental policies, procedures, and available vehicles to assist customers accurately.
• Collaborate with internal teams to address customer needs and enhance service delivery.
• Document all customer interactions and feedback to improve service and customer satisfaction.
• Stay informed about company promotions, rental options, and industry trends to provide up-to-date information to clients.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Previous experience in customer service, preferably in the car rental or travel industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and ability to handle challenging situations calmly.
• Familiarity with customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• Ability to work flexible hours, including weekends and holidays as needed.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks