Dutch Speaking Customer Service for Automotive Department

Patrique Mercier Recruitment FR is pleased to present an exciting opportunity for a Dutch Speaking Customer Service Representative for the Automotive Department of a respected company. This role is ideal for individuals who are passionate about vehicles and committed to providing outstanding service to Dutch-speaking customers.

Responsibilities

• Provide exceptional customer service to Dutch-speaking clients via phone, email, and chat, addressing their inquiries related to automotive products and services.
• Assist customers with inquiries about vehicle maintenance, parts availability, and service appointments.
• Handle customer complaints and resolve issues effectively to ensure customer satisfaction.
• Document customer interactions accurately and maintain up-to-date records in the CRM system.
• Collaborate with technical and sales teams to provide comprehensive solutions to customer inquiries.
• Stay knowledgeable about the latest automotive trends and product offerings to assist customers effectively.
• Collect feedback from customers to support quality improvement initiatives within the department.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Prior experience in customer service, preferably within the automotive sector.
• Strong communication and interpersonal skills.
• Ability to troubleshoot and provide solutions to customer concerns.
• Proficient in using customer service software and Microsoft Office Suite.
• Detail-oriented with excellent organizational capabilities.
• A genuine passion for automobiles and helping customers solve their automotive needs.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks