Dutch Speaking Customer Service for Online Streaming Service Department

Patrique Mercier Recruitment FR is excited to present an opportunity for a Dutch Speaking Customer Service Representative for the Online Streaming Service Department of a renowned global streaming platform. This role is ideal for individuals with a passion for entertainment and a commitment to providing top-notch support to Dutch-speaking customers.

Responsibilities

• Provide exceptional customer service to Dutch-speaking clients through phone, email, and chat, addressing their inquiries and issues promptly.
• Assist customers with account management, subscription services, and troubleshooting streaming problems.
• Resolve customer complaints and feedback effectively to ensure a high level of satisfaction.
• Keep detailed records of customer interactions, ensuring that all inquiries are accurately documented.
• Collaborate with internal teams to escalate and resolve technical issues impacting customer experience.
• Stay updated on the latest content offerings, features, and promotions to provide knowledgeable assistance and enhance customer enjoyment.
• Gather insights and feedback from customers to contribute to continuous improvement initiatives.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, preferably in the entertainment or technology sector.
• Excellent communication and problem-solving skills.
• Ability to manage multiple customer inquiries efficiently and prioritize tasks.
• Proficient in customer service software and Microsoft Office Suite.
• Attention to detail with strong organizational capabilities.
• A genuine passion for streaming services and knowledge of current entertainment trends.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks