Dutch Speaking Customer Service for Anti-Financial Crime Unit
Offer summary
Qualifications:
Fluency in Dutch and English, both written and spoken., Experience in customer service, particularly in financial services or compliance., Strong communication and analytical skills with a focus on discretion., Detail-oriented with a genuine interest in financial crime prevention..Key responsabilities:
- Provide outstanding customer service to Dutch-speaking clients regarding anti-financial crime initiatives.
- Assist customers with reports of suspicious activity and compliance-related inquiries.
- Document all interactions accurately and maintain detailed records in compliance with regulations.
- Support the development of educational materials on prevention measures and compliance requirements.
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Employees
Job description
Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Dutch Speaking Customer Service Representative for an Anti-Financial Crime Unit. This role is vital for individuals dedicated to supporting the fight against financial crime and ensuring compliance through excellent customer service.
Responsibilities
- Provide outstanding customer service to Dutch-speaking clients via phone, email, and chat, addressing inquiries related to anti-financial crime initiatives.
- Assist customers with reports of suspicious activity, fraud cases, and compliance-related questions.
- Work closely with internal teams to investigate and resolve customer concerns effectively.
- Document all interactions accurately and maintain detailed records in compliance with applicable regulations.
- Stay updated on current regulations, trends, and tools related to anti-financial crime practices.
- Support the development of educational materials to inform customers about prevention measures and compliance requirements.
- Foster a professional and empathetic environment to assist customers in sensitive situations.
Requirements
- Fluency in Dutch and English, both written and spoken.
- Experience in customer service, particularly in financial services, compliance, or related fields.
- Strong communication and analytical skills, with the ability to handle sensitive information discreetly.
- Excellent problem-solving abilities and a proactive approach to customer support.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational skills and an understanding of compliance requirements.
- A genuine interest in financial crime prevention and a commitment to ethical practices.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
Required profile
Experience
Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
DutchEnglish
Check out the description to know which languages are mandatory. Other Skills
- Empathy
- Detail Oriented