Dutch Speaking Customer Service for Online Travel Department

Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for a Dutch Speaking Customer Service Representative for the Online Travel Department. This role is ideal for individuals with a passion for travel and a commitment to delivering excellent customer service to clients in the Dutch-speaking market.

Responsibilities

• Provide outstanding customer service to Dutch-speaking clients via phone, email, and chat, assisting with travel bookings, inquiries, and support.
• Guide customers through the booking process, ensuring they receive the best travel options suited to their needs.
• Address customer complaints and resolve issues professionally to enhance customer satisfaction.
• Maintain up-to-date knowledge of travel destinations, offers, and company policies to deliver accurate information.
• Document customer interactions and feedback comprehensively to contribute to service improvements.
• Collaborate with other departments to ensure a seamless customer experience throughout the travel journey.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, particularly in the travel or tourism sector, is preferred.
• Strong communication skills and an ability to connect with customers effectively.
• Excellent problem-solving skills with the ability to work under pressure.
• Familiarity with online booking systems and customer service software.
• Detail-oriented with strong organizational abilities.
• A genuine passion for travel and helping customers plan their perfect trips.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks