German Speaking Customer Support Online iGaming Department

Patrique Mercier Recruitment FR is proud to present an exciting opportunity for a German Speaking Customer Support Representative in our Online iGaming Department. If you are a customer-centric individual who thrives in the online gaming environment, we want to hear from you!

Key Responsibilities

• Deliver outstanding support to German-speaking customers through various channels, including phone, email, and live chat, ensuring a positive gaming experience.
• Help customers with inquiries related to account setup, game instructions, promotions, and transaction issues.
• Promptly resolve customer complaints and issues to maintain high levels of satisfaction.
• Accurately document all customer interactions to help improve service offerings.
• Work closely with technical teams to troubleshoot and resolve any customer-related problems effectively.
• Stay updated on gaming regulations, company policies, and new game releases.
• Encourage and gather customer feedback to contribute to service enhancement initiatives.

Requirements

• Fluent in German and English, both written and spoken.
• Prior experience in customer service, particularly in the iGaming or online gaming sectors.
• Good understanding of online gaming platforms and strategies for effective customer engagement.
• Excellent communication and interpersonal skills.
• Proficiency with customer support software and standard office applications.
• Strong analytical skills and attention to detail to resolve issues effectively.
• Flexibility to work varied hours, including evenings and weekends as needed.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks