Finnish Speaking e-Cigarette Customer Support Health Department

Patrique Mercier Recruitment FR is excited to present an opportunity for a Finnish Speaking e-Cigarette Customer Support Representative in our Health Department. This role is perfect for individuals who are passionate about supporting customers and have a strong interest in health and wellness through e-cigarette products. You will play a pivotal role in ensuring Finnish-speaking customers receive the information and assistance they need.

Responsibilities

• Provide excellent customer service to Finnish-speaking clients via phone, email, and chat, answering inquiries related to e-cigarette products and health aspects.
• Deliver accurate information about product specifications, usage guidelines, and health implications associated with e-cigarettes.
• Troubleshoot customer issues effectively and assist with product returns or exchanges as necessary.
• Document all customer interactions and feedback to help improve service and product offerings.
• Stay updated on industry regulations, health guidelines, and innovations in e-cigarette products.
• Work collaboratively with the health department team to maintain high customer satisfaction and product knowledge.

Requirements

• Fluency in Finnish and English with strong written and verbal communication skills in both languages.
• Experience in customer service or support roles, ideally within the health or e-commerce sectors.
• Knowledge of e-cigarette products and their health-related issues is a significant advantage.
• Exceptional problem-solving skills and a strong commitment to customer care.
• Proficiency in customer support software and Microsoft Office applications.
• Detail-oriented with the ability to manage multiple inquiries simultaneously.
• A keen interest in health and wellness with a desire to help customers make informed decisions.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks