Norwegian Speaking Customer Support Online iGaming Department

Patrique Mercier Recruitment FR is thrilled to announce a new opening for a Norwegian Speaking Customer Support Representative in our Online iGaming Department. If you are passionate about online gaming and providing exceptional customer service, we want you on our team!

Key Responsibilities

• Deliver high-quality support to Norwegian-speaking customers via phone, email, and live chat, ensuring a seamless gaming experience.
• Assist customers with questions regarding account creation, game rules, promotions, and any issues related to transactions.
• Effectively resolve customer complaints and issues to maintain high levels of satisfaction.
• Accurately document all customer interactions for tracking and service improvement purposes.
• Collaborate with technical teams to troubleshoot and resolve customer-related problems efficiently.
• Stay updated on gaming regulations, company policies, and new products available to customers.
• Gather feedback from customers to help enhance service delivery and overall satisfaction.

Requirements

• Fluent in Norwegian and proficient in English, both written and spoken.
• Prior experience in customer service, ideally within the iGaming or online gaming sectors.
• Strong knowledge of online gaming platforms and effective customer engagement strategies.
• Excellent communication and interpersonal skills.
• Proficiency with customer support software and standard office applications.
• A strong analytical mindset with attention to detail for effective problem resolution.
• Flexibility to work varied hours, including evenings and weekends if required.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks