Danish Speaking Customer Service for Aviation Department

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Danish Speaking Customer Service Representative for the Aviation Department. This position is perfect for individuals who are passionate about the aviation industry and are committed to delivering exceptional service to Danish-speaking clients.

Responsibilities

• Provide outstanding customer service to Danish-speaking clients through various channels including phone, email, and chat.
• Assist customers with inquiries related to aviation services, bookings, and general travel questions.
• Address and resolve customer complaints and issues in a professional manner, ensuring high levels of satisfaction.
• Collaborate with internal teams to provide accurate information and timely solutions.
• Maintain up-to-date knowledge of company policies, aviation regulations, and services.
• Document all customer interactions and feedback to contribute to service improvement initiatives.
• Foster positive customer relationships to encourage loyalty and repeat business.

Requirements

• Fluency in Danish and English, both written and spoken.
• Experience in customer service, preferably in the aviation or travel industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and the ability to work well under pressure.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• A genuine interest in the aviation industry and customer service excellence.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks