Swedish Speaking Customer Service for Online Travel Department

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Swedish Speaking Customer Service Representative in the Online Travel Department. This role offers a chance to work in a dynamic environment where you will assist Swedish-speaking customers in planning and booking their travel experiences.

Responsibilities

• Provide top-notch customer service to Swedish-speaking clients through various communication channels such as phone, email, and chat.
• Assist customers with travel inquiries, bookings, and modifications to ensure a seamless experience.
• Deliver personalized travel recommendations based on customer preferences and requests.
• Handle customer complaints and feedback with professionalism, working to resolve issues efficiently.
• Collaborate with various teams to ensure customer satisfaction and enhance service delivery.
• Stay informed about travel trends, company offerings, and available promotions to provide clients with the best options.
• Accurately document all customer interactions and maintain organized records for follow-up.

Requirements

• Fluency in Swedish and English, both written and spoken.
• Previous experience in customer service, especially in the travel or hospitality industry, is preferred.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• A passion for travel and assisting customers in planning memorable experiences.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks