Swedish Speaking Customer Service for Online Streaming Service Department

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Swedish Speaking Customer Service Representative within the Online Streaming Service Department. This role is perfect for individuals who are passionate about entertainment and committed to providing exceptional support to Swedish-speaking subscribers.

Responsibilities

• Deliver outstanding customer service to Swedish-speaking clients via phone, email, and chat regarding streaming services and content.
• Assist customers with account inquiries, subscription issues, and technical support related to the streaming platform.
• Provide detailed information about available content, features, and assist with troubleshooting connectivity issues.
• Handle customer complaints and feedback professionally, striving to enhance overall satisfaction and loyalty.
• Maintain a comprehensive knowledge of the platform’s offerings, promotions, and new releases to assist customers effectively.
• Document all customer interactions accurately and maintain organized service records for reference.
• Collaborate with internal teams to escalate and resolve complex inquiries efficiently.

Requirements

• Fluency in Swedish and English, both written and spoken.
• Experience in customer service, preferably in the entertainment or technology sector.
• Excellent communication and problem-solving skills.
• Ability to handle multiple inquiries simultaneously with a focus on customer experience.
• Familiarity with streaming services and digital media is a plus.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills and a proactive approach to customer issues.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks